FREQUENTLY ASKED QUESTIONS
Do you ship?
Yes! We ship within the INDIA & on request we also ship other parts of the world. All shipments are done as soon as the order is ready.
Shipping costs vary based on each item’s unique packaged dimensions, weight and shipping destination. We package everything in-house to keep costs to customers as low as possible.
We ship items via DHL, FedEx, Blue Dart & DTDC.
We do not offer returns or exchanges on any items shipped.
We can ship to a freight forwarder of a customer’s choosing but cannot insure or guarantee items shipped to a destination beyond the one we originate.
What condition should I expect my salvaged piece to come in?
All salvage we buy and sell is in what we call “good salvaged condition,” unless otherwise specified under that item’s image.
This means that the piece was used aboard a working vessel, was removed and reconditioned before we display it at our shop. No salvaged items should be expected to be free from flaws or blemishes; in fact, we think those are what gives each piece its own unique character and story. We do try to accurately describe and picture any “less than normal” instances from piece to piece.
Why are prices not listed on the site?
A number of reasons, really.
First, if we post prices on our website, the next time we purchase items from the ship breaking yards our costs dramatically increase and as a result, our customers’ costs increase as well. With so many people around the world having access to the internet, the most basic reason is to protect our – and our customers’- prices from increasing. We all can appreciate getting the best deal possible, right?
Second, we sell many of our items to a number of retailers around the World who, in turn, resell those items. If you’re finding us directly, that’s great but we still try to respect the discretion of those outlets and their advertised prices…
Last, as the availability of salvage that we hand-pick each year diminishes, sometimes we have to pay more for a really awesome batch of brass portholes, for example, and the price that we were selling a similarly sized piece for last year might be different than what we have these specific pieces priced at this year. So sometimes we get to offer our customers a similar piece for less money than it may have been priced at another time, sometimes more – it’s all variable based on what salvage we source and what we have to pay for it.
Here’s the good news: finding out prices is super easy. Just call (+919833444921) or email on firstname.lastname@example.org and we’ll get that information to you ASAP! We are usually able to respond to email inquiries within an hour during business hours and by the next open business day if you email us after hours!
How do I buy something I see that shows “available”?
Easily! Just call (+919833444921) the shop during business hours; we can accept MasterCard, Visa or Discover over the phone.
Can you research, value or appraise my piece?
Sorry, we do not offer research, informal valuations or appraisal services. This is typically a fee-based service that you can seek out from a formal appraiser which is worth the investment if you feel you have a piece with a high value. For those looking for an informal, general idea of value, there are a number of “express style” appraisal sites online that offer a limited service.
Don’t see a question you think we should address here? Email us suggestions at email@example.com